Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your information.

1. Introduction

Dubai Roof Seal ("we," "us," "our," or "Company") operates the website dubairoofseal.com and related mobile applications (collectively, the "Website"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Website and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Website. By accessing and using our Website, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.

2. Information We Collect

Personal Information You Provide

We collect information you voluntarily provide, including but not limited to:

  • Name and contact information (email, phone number, address)
  • Property information (location, roof type, size)
  • Service requests and inquiries
  • Booking and appointment details
  • Payment information (processed securely through third-party providers)
  • Feedback, testimonials, and reviews
  • Communication history with our support team

Automatically Collected Information

When you visit our Website, we automatically collect certain information through cookies and similar technologies:

  • Device information (browser type, operating system, device type)
  • IP address and location data
  • Pages visited and time spent on pages
  • Referring website or link clicked
  • Browsing history and interaction data
  • Search queries and content preferences

Information From Third Parties

We may receive information about you from third-party sources such as payment processors, analytics providers, and marketing partners to enhance our services and better understand user behavior.

3. How We Use Your Information

We use the information we collect for various purposes:

  • ✓ Providing and maintaining our services
  • ✓ Processing bookings and service requests
  • ✓ Sending transactional emails and service updates
  • ✓ Responding to your inquiries and customer support
  • ✓ Marketing and promotional communications (with consent)
  • ✓ Improving our Website, services, and user experience
  • ✓ Analyzing usage patterns and trends
  • ✓ Preventing fraud and ensuring security
  • ✓ Complying with legal obligations
  • ✓ Personalizing your experience on our Website

4. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

Service Providers

We share information with third-party service providers who assist us in operating our Website and delivering services (e.g., hosting providers, payment processors, email services, analytics platforms).

Legal Requirements

We may disclose your information if required by law or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.

5. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

  • SSL encryption for data transmission
  • Secure server infrastructure and firewalls
  • Regular security audits and updates
  • Access controls and authentication protocols
  • Employee confidentiality agreements

However, no method of transmission over the Internet or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your experience:

Types of Cookies

  • Essential Cookies: Required for basic Website functionality
  • Performance Cookies: Track how you use the Website to improve features
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used for targeted advertising and analytics

Managing Cookies

You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when a cookie is being sent. However, blocking cookies may affect Website functionality.

7. Your Privacy Rights

Depending on your location, you may have the following rights:

  • Right to Access: Request access to your personal information
  • Right to Rectification: Request correction of inaccurate information
  • Right to Erasure: Request deletion of your information (subject to legal requirements)
  • Right to Restrict Processing: Limit how we use your information
  • Right to Data Portability: Receive your data in a structured format
  • Right to Object: Opt-out of marketing communications and certain processing activities
  • Right to Withdraw Consent: Withdraw consent for data processing at any time

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

8. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. The retention period may vary depending on the type of information and the purposes for which we use it. When information is no longer needed, we securely delete or anonymize it.

9. Third-Party Links

Our Website may contain links to third-party websites and services that are not operated by us. This Privacy Policy does not apply to third-party websites. We encourage you to review the privacy policies of any third-party sites before providing your information.

10. Children's Privacy

Our Website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information and terminate the child's account.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will notify you of significant changes by posting the updated policy on our Website with an updated effective date. Your continued use of the Website following the posting of changes constitutes your acceptance of the updated Privacy Policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Email

info@dubairoofseal.com

Phone

+971 56 112 3894

WhatsApp

Chat on WhatsApp

Address

Jebel Ali, Dubai, UAE

Last Updated: May 18, 2026

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