Privacy Policy

1. Introduction

Dubai Roof Seal ("Company," "we," "us," "our") is committed to protecting your privacy and ensuring transparency in how we collect, use, and process your personal information. This Privacy Policy explains our practices regarding data collection and your rights concerning your personal data.

We provide roof waterproofing, metal roof repair, and related services across Dubai and the UAE. By accessing our website (dubairoofseal.com) or using our services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, address, and property location
• Service Requests: Details about your roof, specific problems, building type, and service requirements
• Communication Records: Messages via WhatsApp, email, contact forms, or phone calls
• Payment Information: Bank details, transaction records, and invoice information (processed securely)
• Feedback: Reviews, testimonials, and service feedback

2.2 Information Collected Automatically

• Website Analytics: IP address, browser type, device information, pages visited, and time spent on site
• Cookies: Session cookies and tracking cookies for site functionality
• Location Data: General location information to serve you better (with your consent)
• WhatsApp Metadata: Message timestamps, delivery status, and communication patterns

3. How We Use Your Information

We use collected information for the following purposes:

• Providing and delivering roofing services and customer support
• Responding to inquiries and requests
• Processing quotes, invoices, and payments
• Improving our services and website functionality
• Marketing and promotional communications (with your consent)
• Complying with legal obligations and regulations
• Preventing fraud and ensuring service quality
• Analyzing website traffic and user behavior for business improvement
• Maintaining business records for tax and administrative purposes

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Contract Performance: Processing data necessary to provide services
• Consent: Where you have explicitly agreed to data processing
• Legal Obligation: Compliance with UAE laws and regulations
• Legitimate Business Interest: Operating our business efficiently and safely

5. Data Sharing and Disclosure

We do not sell your personal information. However, we may share data with:

• Service Providers: Contractors, payment processors, and software vendors
• Legal Requirements: Government authorities, law enforcement (when legally required)
• Business Partners: With your consent for complementary services
• Aggregated Data: Anonymous, non-identifying data for business analytics

6. Data Security

We implement industry-standard security measures to protect your information:

• SSL/TLS encryption for website data transmission
• Secure payment gateways with PCI compliance
• Access controls limiting data exposure to authorized personnel only
• Regular security assessments and updates
• Confidentiality agreements with all team members

While we take security seriously, no online transmission is 100% secure. We encourage you to protect your passwords and report any suspicious activity immediately.

7. Data Retention

We retain your personal information for:

• Active Services: Duration of service engagement plus warranty period
• Business Records: 5 years (per UAE tax and legal requirements)
• Marketing: Until you unsubscribe or withdraw consent
• Legal Disputes: As required by law

After the retention period, data is securely deleted or anonymized.

8. Your Rights

Depending on applicable law, you have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request removal of your data (subject to legal requirements)
• Withdraw Consent: Stop receiving marketing communications
• Opt-Out: Decline data processing for non-essential purposes
• Data Portability: Receive your data in a structured format

To exercise any of these rights, contact us at dubairoofseal@gmail.com or +971 56 112 3894 (WhatsApp).

9. Cookies and Tracking

We use cookies for:

• Session management and user authentication
• Site functionality and navigation
• Analytics and performance monitoring
• Marketing campaign tracking

You can disable cookies in your browser settings, though this may limit certain website features. We respect Do-Not-Track signals where applicable.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. We encourage you to review their privacy policies independently.

11. WhatsApp Communications

When you contact us via WhatsApp, you consent to:

• Storage of conversations for service delivery
• Use of metadata for communication analytics
• Retention per our data retention policy

You can request deletion of conversations at any time.

12. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect information from minors. If we become aware of such collection, we will delete the data immediately.

13. UAE Data Protection Compliance

We comply with UAE data protection laws, including the Federal Law No. 5 of 1992 on Privacy Protection and other applicable regulations. We are committed to respecting your privacy rights under UAE law.

14. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be effective upon posting to our website. Your continued use of our services constitutes acceptance of the updated policy. We will notify you of material changes via email or website notice.

15. Contact Us

For privacy-related questions or concerns, please contact us at:

• Email: dubairoofseal@gmail.com
• WhatsApp: +971 56 112 3894
• Website: dubairoofseal.com

We will respond to your inquiry within 7 business days.